Engagement Process

At Amaxra, every engagement is unique. What stays the same is our ongoing dedication to getting great business results for our clients. That’s why we are disciplined about following a time-tested engagement process with multiple checks along the way to ensure no critical steps are missed. If your goal is to speed up the time it takes your support agents to resolve a customer issue, we will ensure every step in the project’s life-cycle moves you closer to that goal without causing undue burden or cost on your organization. Each of our clients is unique. A one-size-fits-all approaches won’t help your business reach its full potential. We deliver custom solutions tailored to you, your industry, your culture, and your one-of-a-kind challenges.

Business Process Workshops

For every engagement, we highly recommend our clients start by gathering their key staff together for a Business Process Workshop. In our experience, any technology investment is likely to disappoint if it’s designed to support undefined or ill-defined business processes. If the parties involved in the business process don’t agree on goals, processes, and priorities, it’s virtually impossible to declare success, regardless of how great the software.

Rather than starting with a technology discussion and adjusting your business to work within that solution, we have a holistic dialog about what’s needed to make your business more efficient. By having that conversation first, we can map and document your processes and define the requirements for configuration and customization of the solution. Only then do we hand you the blue print for our recommended solution.

Benefits of Amaxra Business Process Workshops:

 Build Consensus

Build Consensus

Win agreement among individual contributors and stakeholders about process and requirements

Evaluate Processes

Evaluate Processes

Discover any disconnects and work through solutions with key decision makers and staff

Define New Processes

Define New Processes

Define the inputs, outputs, owners and contributors of each process

Reduce Duplication & Gaps

Reduce Duplication & Gaps

Mitigate gaps and remove duplication in processes to reduce overall process time

Increase Process Efficiency

Increase Process Efficiency

Increase efficiency and effectiveness of processes with automation

Develop Blueprint

Develop Blueprint

Leverage an approved blueprint to reduce solution deployment time

Each Process Workshop usually only takes one day and can be hosted by Amaxra in-person at your office, or a location of your choice. In the workshop, your stakeholders will walk through key business processes from start to finish. The Workshop facilitator will then help the participants work through any uncertainty and make key decisions process improvement decisions. The group will them collaborate on how the updated process can be supported by a new technology solution. The result of the workshop is about finding agreement by all stakeholders on the project requirements. Once the stakeholders have clearly defined processes, any new technology deployment supporting that process is more likely to meet its goals and be adopted throughout the organization.

Our Consulting Engagement Process

When you hire Amaxra you’re partnering with a group of business and technical experts that are laser focused on getting the best results possible. We want the same thing you do …. technology that makes life easier so you can work more efficiently and get ahead of the competition. Amaxra will work with you and your staff to assess where you are now, identify the key issues challenging your operations, and brainstorm on future technology needs. Our goal from the beginning is to form long-term strategic relationships with you, our client. To give you an idea of what an engagement with Amaxra will be like, here’s a summary of our engagement process:

Amaxra Consulting Engagement Process Diagram

Click to zoom

Every engagement we do is unique. What stays the same is our dedication to getting the solution right the first time. By checking in with our clients frequently during the design, development and testing phases we ensure that the finished solutions are trouble-free. When you start a project by first understanding the underlying businesses process, improve those processes, then build a solution around them, you get a technology implementation that everyone’s happy with, from users to upper management. Contact us today to find out how we can help you modernize your business. That’s our specialty.

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