Win agreement among individual contributors and stakeholders about process and requirements
At Amaxra, every engagement is unique. What stays the same is our ongoing dedication to getting great business results for our clients. That’s why we are disciplined about following a time-tested engagement process with multiple checks along the way to ensure no critical steps are missed. If your goal is to speed up the time it takes your support agents to resolve a customer issue, we will ensure every step in the project’s life-cycle moves you closer to that goal without causing undue burden or cost on your organization. Each of our clients is unique. A one-size-fits-all approaches won’t help your business reach its full potential. We deliver custom solutions tailored to you, your industry, your culture, and your one-of-a-kind challenges.
For every engagement, we highly recommend our clients start by gathering their key staff together for a Business Process Workshop. In our experience, any technology investment is likely to disappoint if it’s designed to support undefined or ill-defined business processes. If the parties involved in the business process don’t agree on goals, processes, and priorities, it’s virtually impossible to declare success, regardless of how great the software.
Rather than starting with a technology discussion and adjusting your business to work within that solution, we have a holistic dialog about what’s needed to make your business more efficient. By having that conversation first, we can map and document your processes and define the requirements for configuration and customization of the solution. Only then do we hand you the blue print for our recommended solution.
Each Process Workshop usually only takes one day and can be hosted by Amaxra in-person at your office, or a location of your choice. In the workshop, your stakeholders will walk through key business processes from start to finish. The Workshop facilitator will then help the participants work through any uncertainty and make key decisions process improvement decisions. The group will them collaborate on how the updated process can be supported by a new technology solution. The result of the workshop is about finding agreement by all stakeholders on the project requirements. Once the stakeholders have clearly defined processes, any new technology deployment supporting that process is more likely to meet its goals and be adopted throughout the organization.
When you hire Amaxra you’re partnering with a group of business and technical experts that are laser focused on getting the best results possible. We want the same thing you do …. technology that makes life easier so you can work more efficiently and get ahead of the competition. Amaxra will work with you and your staff to assess where you are now, identify the key issues challenging your operations, and brainstorm on future technology needs. Our goal from the beginning is to form long-term strategic relationships with you, our client. To give you an idea of what an engagement with Amaxra will be like, here’s a summary of our engagement process:
Click to zoom
Every engagement we do is unique. What stays the same is our dedication to getting the solution right the first time. By checking in with our clients frequently during the design, development and testing phases we ensure that the finished solutions are trouble-free. When you start a project by first understanding the underlying businesses process, improve those processes, then build a solution around them, you get a technology implementation that everyone’s happy with, from users to upper management. Contact us today to find out how we can help you modernize your business. That’s our specialty.
Amaxra recently completed a rebrand of all of our digital assets—from our corporate website to our social media feed...Continue Reading
For me, as a small business leader and entrepreneur, it is all about fostering an environment where people work better and...Continue Reading
Moving your office from one place to another comes with a lot of headaches. It's a complex process, whether your company i...Continue Reading
This summer Amaxra was excited to include two college student interns to be part of the internal Amaxra team where they wo...Continue Reading
During the Microsoft Women in Partner Lunch at Microsoft's 2016 Industry Summit, Rosalyn Arntzen, President & CEO at A...Continue Reading
In our recent Amaxra webinar, noted Microsoft Dynamics 365 CRM MVP (Most Valued Professional) Rick McCutcheon discussed ho...Continue Reading
Our founder and CEO, Rosalyn Arntzen, sat down for an interview on She Did It Her Way, a weekly podcast for and about ...Continue Reading
Twenty-five years ago, using robots to hire employees seemed like a dream that only the Jetsons could imagine. Ten years...Continue Reading
Amaxra is pleased to announce and welcome Jay Templeton, Chief Technology Officer, and Patrick Viernes, Director to ...Continue Reading
Great Place to Work® and Fortune magazine have just named Amaxra in 2016, one of the country's 20 Best Workplaces in Consu...Continue Reading
Friday the 8th of 2016, Amaxra closed its office to help volunteer and continue to support Food Lifeline. This year Amaxra...Watch Video