Manage Customer Data with a CRM Solution

Do more with less by using CRM to automate your business processes

What does your company do better than your competition? Do you products perform better? Then reaching out to all your prospective customers with the right email or phone call could be all you need to move your company ahead. Do you have great customer service or tech support? If so, then storing best practices in a Knowledge Base could be what you need to win more return business. No matter what you’re great at, you can do more of it for more customers with the right Customer Relationship Management (CRM) solution. We’ll help you automate your best practices into easily repeatable functions and improve those processes that needs work. The right CRM solution can help you and your staff perform better and faster than ever before. Which area of your business could use a more organized, intelligent approach to customer relationship management?

Sales

Sales

Turn old relationships into revenue by identifying which prospects are the most likely to buy again, and give the perfect product or service recommendation based on past customer behavior.

Marketing

Marketing

Get the right offers front of the right customers with orchestrated campaigns. Coordinate marketing and sales data so you know which offers are most compelling.

Customer Service

Customer Service

Improve customer service through a single, unified experience that delivers end-to-end service. Earn customer loyalty and empowering agents.

Technical Support

Technical Support

Enable support reps to deliver great experiences and get customer issues resolved quicker using smart support tools, knowledge bases, and detailed customer info.

Field Service

Field Service

Increase customer satisfaction with intelligent scheduling, native mobile support, and remote asset monitoring Get the job done right the first time.

Project Management

Project Management

Coordinate all staff members working on projects from salespeople to executives. Keep track of each project’s scope, schedules and resources from one cloud-based dashboard.

Relationships Make All the Difference

Customers are the backbone of your business. We get it. In the past, it was enough to have a website and 800 number if you had great products or services to offer. But today’s consumers and business customers are more savvy. They spend more time research their choices in the marketplace whether it’s looking for a new pair of shoes, a new car, or machinery for their new plant. All your competitors are online too, so how can you differentiate yourself? Awareness campaigns can only get you so far. If you don’t make a concerted effort to build a meaningful relationship with every customer that visits your site or calls your office you’re missing out on a tremendous amount of business. This is why Microsoft offers Dynamics 365. It enables businesses to gather leads, track customer experiences, develop sales opportunities and analyze sales trends. It also makes supporting existing customer relationships easier, including modules for Customer Service, Field Service and Project Services. With Dynamics 365 you can:

  • Make it easy for sales reps to learn about and connect with customers
  • Allow field sales and support employees access while mobile or working remotely
  • Provide better customer service and tech support experiences
  • Reduce support call times
  • Create a single source of truth by connecting data from sales, support and finance
  • Give managers visibility on performance with integrated dashboards & reports
  • Give multiple departments their own custom view of customer data

Dynamics 365 is designed to increase employee productivity by connecting staff and managers with the data they need no matter where they’re working. Whether in sales or accounting, the more updated information employees have about the customers they’re working with, the better they can do their job. Start enabling your employees to do great things and maximize their potential. Make your marketing and sales dollars work harder with Dynamics 365.

Amaxra has the CRM expertise you need

Amaxra consultants can effectively integrate customer relationship management solutions like Dynamics 365 with the processes and tools you already use every day. Deploying an out-of-the-box CRM by itself doesn’t make your business successful. It’s the planning, configuration, and process modeling that makes the difference between a CRM system that has little impact and one that delivers a significant return on investment. Don’t spend money on a new CRM system without giving Amaxra a call first. We’re experts at deploying tailoring CRM solutions that produce amazing results.

Business Process Workshops are the key to CRM success

When a client hires Amaxra for a CRM deployment the engagement often begins with a Business Process Workshop. We sit down with your team and listen to your issues and goals. Together, we will visually map out a CRM solution that accomplishes your goals and that your staff will actually use. We will also stay with you through the data migration and system integration phases to ensure your employees are set up to succeed. We’re not done until your new CRM system is running smoothly and all employees are trained. Learn more about our Engagement Process and Business Process Workshop.

Customer Insights that Enable & Inspire Your Sales Teams

You don’t need to settle for simple connection: not when you can engage, excite and inspire to turn transactions into relationships. Customer relationship and analytics solutions help you better know and when and how to respond to customers on their terms—when they want, with what they want, and how they want.

  • Track and record the progress of your sales opportunities & deals
  • Strategically and tactically manage your sales life cycle
  • Identify and prioritize prospects and opportunities
  • Know who you’re talking to—and talk their language
  • Align your sales process to the way your customer buys (using CRM)
  • Enable sales team collaboration – track communications to enable multiple sales resources to work the same sale from the same sheet
  • Build your base: capture contact information, to market/sell to them in the future

Amaxra specializes in support for CRM implementation, customization and support for leading CRM platforms. Let's Talk!

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