Manage Customer Data with a CRM Solution

Do more with less by using CRM to automate your business processes

What does your company do better than your competition? Do you products perform better? Then reaching out to all your prospective customers with the right email or phone call could be all you need to move your company ahead. Do you have great customer service or tech support? If so, then storing best practices in a Knowledge Base could be what you need to win more return business. No matter what you’re great at, you can do more of it for more customers with the right Customer Relationship Management (CRM) solution. We’ll help you automate your best practices into easily repeatable functions and improve those processes that needs work. The right CRM solution can help you and your staff perform better and faster than ever before. Which area of your business could use a more organized, intelligent approach to customer relationship management?

Sales

Sales

Turn old relationships into revenue by identifying which prospects are the most likely to buy again, and give the perfect product or service recommendation based on past customer behavior.

Marketing

Marketing

Get the right offers front of the right customers with orchestrated campaigns. Coordinate marketing and sales data so you know which offers are most compelling.

Customer Service

Customer Service

Improve customer service through a single, unified experience that delivers end-to-end service. Earn customer loyalty and empowering agents.

Technical Support

Technical Support

Enable support reps to deliver great experiences and get customer issues resolved quicker using smart support tools, knowledge bases, and detailed customer info.

Field Service

Field Service

Increase customer satisfaction with intelligent scheduling, native mobile support, and remote asset monitoring Get the job done right the first time.

Project Management

Project Management

Coordinate all staff members working on projects from salespeople to executives. Keep track of each project’s scope, schedules and resources from one cloud-based dashboard.

Anywhere data empowers mobile workers

With a cloud CRM solution like Microsoft Dynamics 365 your sales, support and field service staff can keep tabs on client needs no matter where they’re located. If your business depends on keeping in touch with your clients from the field or off hours, you’ll need to give your employees access to customer data when they’re at home or on the road through their home PCs or mobile devices. Secured mobile access that you control centrally is easy to deliver with Microsoft Dynamics 365. Mobile workers can add new account information, place orders and lookup inventory information using their notebooks or devices. They can also make changes to customer records and record transactions even on a table or cell phone. Let Amaxra show you how

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