Rewarding customer relationships
Deepen you customer relationships by reaching out and taking the right actions at the right time. The better you know your customer, the more engaging your communications can be.
Providing better products and services to your customers starts with knowing how you’re doing today. You need to know how your reaching and serving your customers currently before you can make improvements. It’s all in the data. Amaxra is your partner in synchronizing customer data, improving process flows, and leveraging marketing and sales assets in new creative ways. Amaxra consultants have both the business know-how AND the connected technologies to get you from point A to point Z with a customer-centric data system.
Amaxra takes the time to not only integrate your siloed customer databases and automate your customer touches, we go the extra step to ensure your marketing and sales operation processes are fine-tuned. That’s the Amaxra difference. No matter if your customer data currently lives in Excel, SharePoint, Salesforce, Outlook contacts or elsewhere, we can help you connect that data so you can track every integration happening with each individual customer over time in all your departments. Your sales, customer support and finance staff will have the right customer data at their fingertips.
One way to increase sales volume is continuous improvement on how you find, engage, nurture and convert customers. If you don’t leverage every opportunity you get, and track every activity along the way, how can things improve? How can you give every team member, as well as managers, access to the customer interactions that are important to their roles? With a smart CRM solution you can leverage knowledge hidden in your customer support and technical support databases, for example, to create new business opportunities through deeper relationship engagements. Amaxra consultants will help you find all the hidden sales opportunities in your existing customer data. How? We’ll help you: define your business goals related to CRM, evaluate your opportunities for improvement, select the right technologies, leverage your existing technologies, and update your lead generation and marketing processes so you don’t miss out on another dollar.
Do you salespeople have all the customer data they need to be successful in the field? With mobile access to customer data using Microsoft Dynamics 365 they can access and update customer information at the office, at the airport, and a client site, or anywhere they happen to be. They can add new account information, place orders and lookup inventory information. Amaxra can also help you streamline your sales process by automating repetitive task so field sales reps can be more productive and spend more time focused on the customer. Mobile technicians and delivery personnel can also have easier access to updated information through a smart CRM. With Amaxra we help you take the hassle out of working in the field so your mobile workforce can get more done.
Marketing activities like events, email newsletters, webcasts, social media and press activity should be feeding leads to your sales team. Your website generates leads as well. All those leads will be more likely to generate a sale if sales follows-up with those customers with multiple touches using a variety of contact methods. There’s a way to directly connect the source of the lead to the sale reps for follow-up. With the right CRM system, you can connect your email marketing, website, social media with your sales lead nurturing activities to create coordinated marketing campaign that feeds your salesforce. You can also track the success of each marketing activity to decide how to drive up marketing ROI over time. Amaxra specializes in helping businesses coordinating sales and marketing activities with a strategic, centralized and measurable operation. We don’t just deploy technology. We help you build better processes and utilize your existing lead generation assets. You can rest assured you’ll never waste another dollar of marketing budget again.
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