Amaxra Customer Support
The moment you choose Amaxra, your business takes a giant leap towards work from anywhere productivity. But if you experience any hurdles, Amaxra is ready to support you with a dedicated team of passionate experts assigned to help your business 24/7.
Professional Project Management
Moving your business to the cloud requires attention to detail at every stage of implementation. Amaxra assigns every client a project management team to ensure your deployment of Microsoft Office 365, PowerBI and SharePoint solutions deliver your desired business outcome*.
World Class Support
Whether your deployment is across multiple global offices or at your single-location startup, Amaxra provides premium 24/7 support to all our clients. As a certified Microsoft Gold Partner, we can often resolve your issues with everything from sharing your Outlook mailbox to Microsoft Teams set up faster than if you called Microsoft directly. Contact us by phone or Skype For Business session to enjoy an average response time of 40 seconds from our representatives in our North America-based call centers. Or email us any time of the day, 365 days a year. No matter which method you choose to connect with the Amaxra Support Team, 50% of our client's support tickets are resolved within one business day.
Amaxra believes in giving you the flexibility to choose which support plan best fits your business needs and budget. You can engage our support team on a fixed-price per incident charge or you can cover your whole team at a low per user charge. Very few consultants provide 24/7 support, but at Amaxra we even provide support options even to organizations who have not purchased Office 365 from us.
Industry Leading Reputation
Amaxra Support wins customer praise and industry awards for top customer service and satisfaction. When your company calls or emails Amaxra Support for help, you connect with a team that includes 30 Microsoft Certified Professionals who resolve an average of 4,000 support tickets every month. That's why our support team has won 20 industry awards in the last five years and enjoys a customer satisfaction metric rated by the Satmetrix® Net Promoter Score (NPS) of 75—which is comparable to the NPS of leading brands such as Costco, Amazon, and Apple.
Amaxra is a certified Microsoft Gold Partner for Office 365. Give us a call today to make your life easier with our 24 x 7 support helpdesk. We will discuss the best support option for your organization’s specific needs. Let the Amaxra Support Team support your company so you can keep your focus on your business.
* Dynamics 365 and SharePoint custom portals are still supported from our Solution Delivery Team and not via our 24 x 7 helpdesk.