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Your OneDrive problems can be fixed with these 3 easy steps

If you recently had trouble updating OneDrive on your Windows 10 computer, you’re not the only one. More than a few users of Microsoft’s Office 365 have reported issues accessing their files on OneDrive that previously were working just fine. Some proposed solutions included creating a new user account, copying a profile from another PC and more.

While frustrating, these issues are easily fixed without having to create new accounts or copy old profiles. And the reason behind why these issues might occur to you is actually beneficial for users: Microsoft is standardizing the way OneDrive operates across Google, Apple and Microsoft platforms so that all devices have the same features. This update not only provides feature parity for OneDrive across Mac and Windows, it also adds new features that makes collaborating easier than ever for Office 365 users.

Most of the work to accomplish feature parity across all platforms was done by Microsoft on the backend of OneDrive. Unfortunately, a handful of client updates for the OneDrive app that have been rolled out to users—most of whom are on Office 365 Business and Enterprise plans—have not gone smoothly. When I personally experienced this issue on one of my devices, the good news is I fixed OneDrive on my Windows 10 device using these three simple steps:

  1. Stop the OneDrive process by opening a Command Prompt with Administrator privileges and typing:
    taskkill /f /im OneDrive.exe
  2. Uninstall the OneDrive app. Depending on the version of Windows 10 you have on your device, you can run one of these commands:
    1. 64-bit: %SystemRoot%\SysWOW64\OneDriveSetup.exe /uninstall
    2. 32-bit: %SystemRoot%\System32\OneDriveSetup.exe /uninstall
  3. Reinstall the OneDrive app. Again, type the appropriate command line depending on the version of Windows 10 you have:
    1. 32-bit: %SystemRoot%\SysWOW64\OneDriveSetup.exe
    2. 64-bit: %localappdata%\Microsoft\OneDrive\Update\OneDriveSetup.exe

After OneDrive is reinstalled, the app will prompt you to sign in and resync the files stored in the cloud on your Windows 10 device as you normally would. At Amaxra, our teams collaborate daily using OneDrive, Microsoft Teams, SharePoint Online, and other apps in the Office 365 suite. We also have a proven track record of implementing and deploying Office 365 solutions for businesses to help them take full advantage of the cloud. 

Contact me at Rosalyn.arntzen@amaxra.com or call 425 749 7471 if you have any questions or comments on this blog.

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